How does Kora's pricing compare to ServiceNow?

Kora is pay-as-you-go: $1 buys 10 credits, a ticket costs 1 credit, and an AI Analyst answer costs 1 credit. You start with 1,100 free credits — no card required. ServiceNow uses from $100/agent/mo (minimum) (price not re-verified, check vendor). With Kora you never pay per seat — a 10-agent team doing ~300 tickets/month with AI answers pays roughly $40/mo. At 10 agents, ServiceNow costs $1000/mo.

Can I migrate from ServiceNow to Kora?

Yes. Export your tickets from ServiceNow as CSV, then paste raw descriptions into Kora — AI structures them into clean tickets automatically. You can also use the Public API (20+ endpoints, available to every workspace) to import tickets, comments, and attachments programmatically.

Does Kora have AI features like ServiceNow?

Kora includes AI ticket structuring (free) and an AI Analyst for asking questions about your ticket data (1 credit per answer). ServiceNow offers AI features, often as a paid add-on. With Kora's credits, you only pay for what you use.

Comparison

Kora vs ServiceNow

Enterprise IT service management. An honest look at pricing, features, and which tool fits your team.

Quick answer

ServiceNow is Large enterprises with ITIL processes, with from $100/agent/mo (minimum) (price not re-verified, check vendor) pricing (paid plans from $100/agent/month). Kora is an AI helpdesk and issue tracker priced per ticket ($0.10 per ticket) with unlimited members and no monthly plans — AI ticket structuring, SLA tracking and automation rules are free, and the AI Analyst is 1 credit per answer. ServiceNow fits teams that need large enterprises with itil processes; teams that want per-ticket pricing with no seat fees typically choose Kora.

KoraBest for

Kora wins on AI value and pricing simplicity. AI ticket structuring and the AI Analyst are included — usage billed as pay-as-you-go credits ($1 = 10 credits), with no per-seat pricing and no monthly commitment.

AI ticket structuring (free) Pay-as-you-go credits AI Analyst (1 credit per answer)

Try Kora free

ServiceNowBest for

ServiceNow is a solid choice for large enterprises with itil processes. Full ITSM suite and ITIL processes are genuine strengths. But extremely expensive.

Full ITSM suite ITIL processes Enterprise scale

Visit ServiceNow

At a glance

Feature

Kora

ServiceNow

Free to start

1,100 free credits to start

Starting price

Pay as you go ($1 = 10 credits)

From $100/agent/mo (minimum) (price not re-verified, check vendor)

AI ticket structuring

Unlimited, free

Now Assist add-on

AI Analyst

Included (1 credit/answer)

Public API

20+ endpoints, every workspace

All plans

EU data residency

Yes

Pricing at your team size

Kora is pay-as-you-go ($1 = 10 credits, 1 credit per ticket). The Kora figure is an illustration that assumes 30 tickets and 10 AI answers per agent per month; use the cost calculator for your own volume. ServiceNow charges per agent. Drag the slider to compare.

15 agents

Team size

Kora Pay-as-you-goest.

$60/mo

Illustration: 30 tickets + 10 AI answers per agent/mo · $1 = 10 credits · no per-seat costs · no monthly commitment

ServiceNow Paid plans from

$1500/mo

$100/agent/mo list price × 15 agents (checked on the vendor's pricing page; confirm before you buy)

At this illustration Kora costs $1440/mo less

About $17280/year, if your volume matches the illustration.

How Kora is priced

Ticket created1 credit · $0.10

MembersUnlimited, free

To start1,100 free credits, no card

ServiceNow plans

Paid plans from·$100/agent

Feature comparison

Honest, side-by-side. Where we differ, we say so.

Included

Free / unlimited

Planned (not available yet)

Partial / limited

Not available

Feature

Kora

ServiceNow

Free to start

1,100 free credits

Starting price

Pay as you go — $1 = 10 credits, top up from $5

From $100/agent/mo (minimum) (price not re-verified, check vendor)

Pricing model

Pay-as-you-go credits (no per-seat)

Per-seat

AI ticket structuring

Free (no add-on fee)

Now Assist add-on

AI Copilot

Kora AI: 1 credit per draft

Now Assist add-on

AI Analyst

Included (1 credit/answer)

Public API

20+ endpoints, every workspace

All plans

Embedded sessions

EU data residency

EU (Cloudflare D1)

Omnichannel

Planned (email-to-ticket, Slack, live chat)

Knowledge base

SLA tracking

Marketplace apps

Not available (REST API and webhooks)

1000+

ServiceNow prices are list prices from the vendor's pricing page as last checked (October 2026); where a price is marked not re-verified we have not rechecked it. Feature rows summarize vendor pages and may be out of date. Prices and features change, so confirm with ServiceNow before you buy. Spot an error? Email founder@usekora.app and we will fix it.

Where each one wins

No tool wins everything. Here's the honest split.

Where Kora wins

AI ticket structuring (free)
Pay-as-you-go credits
AI Analyst (1 credit per answer)
Unlimited members, no seat fees
Simple setup

Where ServiceNow wins

Full ITSM suite
ITIL processes
Enterprise scale
Omnichannel

Migration

Why teams switch from ServiceNow

Common reasons teams move to Kora.

Extremely expensive

Complex implementation

Overkill for small teams

No AI Analyst

Months to set up

How to migrate

1Export your tickets from ServiceNow as CSV
2Paste raw descriptions into Kora — AI structures them into clean tickets
3Or use the Public API to import tickets, comments, and attachments programmatically
4Invite your team — unlimited members, no seat fees

Common questions

Straight answers about switching to Kora.

Yes. Kora offers AI ticket structuring and an AI Analyst (text-to-SQL) — included, with usage billed as credits. ServiceNow starts at $100/agent/mo but AI features often cost extra. Kora's pay-as-you-go credit pricing means no per-seat costs as your team grows.

Other comparisons

Kora vs Freshdesk Kora vs Zoho Desk Kora vs Zendesk Kora vs Jira Service Management Kora vs Help Scout Kora vs Intercom Kora vs HubSpot Service Hub Kora vs Front Kora vs GitHub Issues All comparisons

See for yourself

Start free, invite your team, paste your first ticket. No credit card, no per-seat pricing, no setup call required.

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No credit card·EU-hosted·Unlimited members·1,100 free credits