Kora
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Solutions for teams

Stop finance questions getting lost in email

Give the company one place to ask finance for help. Each query gets an owner, a status and a record of what was done.

Start free See what it costs
Queues by categoryExample workspace
  • Invoice query6 open
  • Payment query4 open
  • Reimbursement9 open
  • Payroll question3 open

Claim-basedAssignment-basedAuto-claim

Quick answer
Kora gives finance teams one queue for invoice, payment and reimbursement queries from the rest of the company. Each query becomes a ticket with an owner, a priority, SLA targets and an activity log, and owners, admins and managers can export tickets to CSV. You pay $0.10 per ticket and members are free.

One queue instead of many inboxes

Employees raise a query once, in the right category, and finance sees it in one list. Claim or assign each ticket so nobody wonders who has it.

  • Categories such as invoices, payments and reimbursements
  • Claim-based or assignment-based work
  • Priorities for month-end deadlines
Queues by categoryExample workspace

    Claim-basedAssignment-basedAuto-claim

    A record of what was decided

    Comments, attachments and an activity log stay on the ticket, so the next person asking the same question finds the answer already written down.

    • Activity log on every ticket
    • Internal notes stay internal
    • Attachments up to the limit per message
    Ticket #14Example workspace
    OpenHighAccess request

    Cannot sign in on a new laptop

    Signed in fine on my old machine. The new laptop shows an error after I enter my email.

    • EEmily Claimed this ticket and asked for a screenshot.
    • MMike Added an internal note: check the access group.

    Activity log: status changed, owner set, comment added.

    Numbers for the next review

    The team dashboard shows how work is moving, and the AI Analyst answers questions such as which categories have the most open tickets. Export to CSV for your own reports.

    • Team analytics dashboard
    • AI Analyst: 1 credit per answer
    • CSV export for owners, admins and managers
    AI AnalystExample workspace
    Which categories have the most open tickets?

    Open tickets by category right now:

    • IT access9
    • Customer question7
    • Bug report5
    • Payment query3

    1 credit per answer. Example data.

    How it works

    1. 1Create finance categories

      For example invoices, payments, reimbursements and payroll.

    2. 2Share the workspace

      Employees raise requests as Operations members.

    3. 3Work the queue

      Claim or assign tickets and set priorities.

    4. 4Review and export

      Use the activity log, or export to CSV if you are an owner, admin or manager.

    $0.10
    per ticket created
    Unlimited
    members, free
    6
    roles
    1,100
    free credits to start

    In detail

    Sample targets for month-end

    A suggestion. Set your own.

    PriorityTypical queryFirst response
    HighPayment failed, supplier chasing4 hours
    MediumInvoice correction1 day
    LowPolicy question2 days

    What it costs

    $15 a month

    Whatever the size of the finance team.

    Calculation, not a customer

    CostCalculation, not a customer
    150 queries created in a month
    150 x $0.10 = $15
    Everyone who raises a query
    Unlimited, $0
    SLA tracking and activity log
    Included
    Total
    $15 a month

    For comparison: Freshdesk Growth, 10 agents is $190 a month (freshdesk.com/pricing, annual billing, checked 27 Oct 2026).

    Suggested starting setup

    A suggestion, adjust to your work

    Categories

    Invoice queryPayment queryReimbursementPayroll questionTax question

    Roles

    • Owner and Admin: finance leads
    • Manager: reviews and exports
    • Agent: handles queries
    • Viewer: read only

    SLA targets

    PriorityFirst responseResolution
    Critical1 hour1 day
    High4 hours2 days
    Medium1 day5 days
    Low2 days10 days

    Kora tracks and organises requests. It does not process payments or approvals and is not an accounting system.

    What Kora does not do yet

    • Email-to-ticket: planned
    • Native Slack integration: planned
    • Live chat: planned
    • CSAT surveys: planned

    Common questions

    Can finance use Kora for internal requests?

    Yes. Employees raise tickets and finance handles them in the same workspace.

    Does Kora process payments or approvals?

    No. Kora tracks and organises requests. It is not an accounting or approval system.

    Can I see who did what?

    Yes. Each ticket has an activity log and comments.

    Can I export the data?

    Yes. Owners, admins and managers can export tickets to CSV.

    Do employees need paid seats to ask?

    No. Members are unlimited and free.

    Is there a compliance certification?

    No certification is claimed. Your database and files are stored in the EU and roles control access.

    Related

    Team analyticsDashboard and exportRead more SLA trackingTargets and alertsRead more Every team in one workspaceBeyond financeRead more

    Give finance one queue

    1,100 free credits. No card.

    Start free See pricing
    • No credit card
    • Unlimited members
    • No contract
    New ticketExample workspace
    Describe the issue in your own words…
    MediumOtherCreate ticket

    $0.10 per ticket created. 1,100 free credits to start.