Kora AI
Pay for outcomes, not seats
Kora AI charges when it helps: 1 credit for a drafted reply and 3 credits for a resolution the customer confirms. Escalations and failures are free.
- Draft reply$0.10
- Confirmed resolution$0.30
No draft, no charge. Escalations and failures are free.
Two prices, both small
A drafted reply is 1 credit ($0.10) and a confirmed resolution is 3 credits ($0.30). If Kora has no confident draft, nothing is charged.
- Draft reply: 1 credit
- Confirmed resolution: 3 credits
- No confident draft: no charge
- 100 tickets$10
- 500 tickets$50
- 1,000 tickets$100
Members are unlimited and free, so the bill follows tickets only.
A resolution has to be earned
A resolution counts when the customer confirms it solved the problem, or after 72 hours of quiet. Escalations to a person and failures are not charged.
- Customer confirms, or 72 hours of quiet
- Escalations are free
- Failures are free
Sources: Helpdesk articleKnowledge base
RegenerateNot helpfulYou edit and send
No seats under the AI
The agent adds to the $0.10 ticket price, not to a seat price. Members are unlimited and free, so a bigger team does not raise your AI bill.
- Unlimited members
- Spend cap: daily credit cap
- Every answer logged with its cost
- #14Cannot sign in on a new laptopOpenEmily
- #13Invoice total does not match the orderIn ProgressMike
- #12Export button missing on the report pageAssignedSarah
- #11Request: add a due date to tasksResolvedJohn
How it works
1Add your material
Upload files, write exception rules and publish help articles.
2Choose the mode
Auto, Approval required or Off for the agent. Draft reply is always your call.
3Set a daily cap
Owners can cap daily credit spend on the agent.
4Read the activity log
See every draft and answer with its sources and credit cost.
- $0.10
- per drafted reply
- $0.30
- per confirmed resolution
- $0
- for escalations and failures
- 1,100
- free credits to start
In detail
How the per-outcome prices compare
Vendors define a resolution differently, so compare what is counted, not only the rate.
| Kora AI | Intercom Fin | Zendesk AI agents | |
|---|---|---|---|
| Price | $0.30 per confirmed resolution | $0.99 per outcome | $2.00 per automated resolution, pay as you go |
| Seats | None | Plus $19 per seat with Intercom's helpdesk | Per agent plans apply |
| Free when | Escalated or failed | Not stated here | Not stated here |
| Source | usekora.app/pricing | fin.ai/pricing, checked 28 Oct 2026 | zendesk.com/pricing, checked 28 Oct 2026 |
What it costs
$30 a month
Plus 1 credit ($0.10) for each ticket created.
Calculation, not a customer
- 100 confirmed resolutions
- 100 x $0.30 = $30
- Escalated tickets
- Free
- Total
- $30 a month
For comparison: Intercom Fin, 100 outcomes is $99 a month (fin.ai/pricing, $0.99 per outcome, checked 28 Oct 2026).
Suggested starting setup
A suggestion, adjust to your work
Categories
Roles
- Owner and Admin: set the mode, cap and sources
- Manager and Agent: approve, edit or reject held answers
SLA targets
| Priority | First response | Resolution |
|---|---|---|
| Critical | 1 hour | 1 day |
| High | 4 hours | 2 days |
| Medium | 1 day | 5 days |
| Low | 2 days | 10 days |
The agent answers customer-portal and dashboard tickets only.
What Kora does not do yet
- Learning from past replies: not built
- Email as a channel for the agent: not built
- CSAT surveys, Slack and live chat: planned
Common questions
How much does Kora AI cost?
A drafted reply costs 1 credit ($0.10) and a confirmed resolution costs 3 credits ($0.30). $1 buys 10 credits. There are no seats and no monthly fee, and every workspace starts with 1,100 free credits.
When does Kora count a ticket as resolved?
When the customer confirms it solved the problem, or after 72 hours of quiet.
What is free?
Escalations to a person, failed attempts and drafts where Kora has no confident answer.
How does this compare with Intercom Fin and Zendesk?
Intercom Fin charges $0.99 per outcome (fin.ai/pricing, checked 28 Oct 2026) and Zendesk $2.00 per automated resolution pay-as-you-go (zendesk.com/pricing, checked 28 Oct 2026). Vendors define a resolution differently.
Do I pay per agent?
No. Members are unlimited and free.
Which tickets can the Kora AI agent answer?
Tickets from the customer portal and the dashboard, from your own material. Email, Slack and live chat are not supported yet. Billing disputes, refunds, legal, security and privacy requests are set to go to a person.
Can I cap the spend?
Yes. Owners and admins can set a daily credit cap on the agent.
Try Kora AI with free credits
1,100 free credits. No card.
- No credit card
- Unlimited members
- No contract
$0.10 per ticket created. 1,100 free credits to start.