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Kora vs Zoho Desk

Zoho Desk is a broad per-agent helpdesk in the Zoho family, with regional pricing. Kora charges per ticket. Here is how they differ.

Prices checked 29 Oct 2026

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15 agents, 1,800 tickets a monthCalculation, not a customer
  • Kora$180 a month
  • Zoho Desk ExpressSee note
  • Zoho Desk StandardSee note
  • Zoho Desk ProfessionalSee note
Quick answer
Zoho Desk charges per agent across Free, Express, Standard, Professional and Enterprise plans, with prices shown in local currency, and Zia AI starting on Professional. Kora charges $0.10 per ticket created and nothing per member. Zoho Desk suits teams already using Zoho and wanting more channels today.

Verdict

Choose Zoho Desk if

  • Companies already using other Zoho products
  • Teams that want email, social and messaging channels on mid-tier plans
  • Teams that want telephony and Blueprints automation on Professional

Choose Kora if

  • Teams that want cost to follow tickets, not agents
  • Companies that want all departments in one workspace
  • Teams that work through a portal, forms widget and API

Pricing

What it costs at three team sizes

We assume 120 tickets per agent per month, so 5 agents create 600 tickets, 15 create 1,800 and 50 create 6,000. Kora costs $0.10 per ticket created and nothing per member.

5 agents, 600 tickets a monthCalculation, not a customer
  • Kora$60 a month
  • Zoho Desk ExpressSee note
  • Zoho Desk StandardSee note
  • Zoho Desk ProfessionalSee note
15 agents, 1,800 tickets a monthCalculation, not a customer
  • Kora$180 a month
  • Zoho Desk ExpressSee note
  • Zoho Desk StandardSee note
  • Zoho Desk ProfessionalSee note
50 agents, 6,000 tickets a monthCalculation, not a customer
  • Kora$600 a month
  • Zoho Desk ExpressSee note
  • Zoho Desk StandardSee note
  • Zoho Desk ProfessionalSee note

Zoho shows prices in local currency. On the page we saw (India), annual prices per user per month were Express 420, Standard 800, Professional 1,400 and Enterprise 2,400 rupees. We do not convert currencies, so check zoho.com/desk/pricing for your own.

Zoho Desk lists annual prices per user in rupees on the page we read and a free plan for 3 users.

Sources: Zoho Desk pricing (India view, annual billing) (checked 29 Oct 2026)

Features

Side by side

FeatureKoraZoho Desk
Pricing modelPer ticket created, $0.10Per agent per month, regional pricing
Free option1,100 free creditsFree forever for 3 user licenses
ChannelsPortal, forms widget, API, paste; email plannedEmail, social, web forms; messaging from Standard; telephony from Professional
Knowledge baseBranded help center, 1 credit per published articleFrom the Standard plan
AIDraft reply and agent, priced per useZia AI from Professional; AI agents on Express with a token allowance
AutomationRules on ticket events and time, with a dry runWorkflows from Express; Blueprints from Professional
Light usersUnlimited members, freeLight agents are an add-on on Professional and Enterprise

Switching

Moving from Zoho Desk to Kora

  1. 1Recreate your structure

    Create a Kora workspace and rebuild your categories, priorities and workflow (claim-based, assignment-based or auto-claim). It takes minutes, not a project.

  2. 2Move what matters

    Open tickets can be recreated by pasting them into Kora, where AI structuring writes the title and description and suggests the category, free of charge. You set the priority. Tickets can also be created through the public API.

  3. 3Recreate rules and targets

    Re-enter your SLA targets and automation rules in Kora. Teams usually start with fewer rules than they had.

  4. 4Run both for a short time

    Keep Zoho Desk for anything Kora does not cover yet, such as email as a channel, and move the rest across.

Where Kora is weaker today

  • No email, social or WhatsApp channels yet
  • No telephony
  • No Zoho ecosystem integration
  • Fewer automation and customisation options
  • No single sign-on yet

Common questions

What does Zoho Desk cost?

It depends on your currency. On the India page we read, annual prices per user per month were 420, 800, 1,400 and 2,400 rupees for Express, Standard, Professional and Enterprise.

Is there a free Zoho Desk plan?

Yes, a free plan for 3 user licenses with email ticketing.

Does Kora have telephony or social channels?

No. Kora's channels today are the portal, forms widget, API and pasted messages. Email-to-ticket and live chat are planned.

Is Kora cheaper than Zoho Desk?

It depends on volume and currency. Kora costs $0.10 per ticket created and nothing per agent. Use the cost calculator with your own numbers.

Can I move from Zoho Desk to Kora?

Yes. Recreate categories and rules and bring open tickets across by pasting them or using the API.

Where do these prices come from?

From zoho.com/desk/pricing as shown in India on 29 Oct 2026. Confirm your own currency and billing before you buy.

Related

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