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Kora vs GitHub Issues

GitHub Issues is built for tracking code work next to repositories. Kora is built for requests from customers and colleagues. Many teams use both.

Prices checked 29 Oct 2026

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15 agents, 1,800 tickets a monthCalculation, not a customer
  • Kora$180 a month
  • GitHub Issues Free$0 a month
  • GitHub Issues Team$60 a month
  • GitHub Issues Enterprise$315 a month
Quick answer
GitHub Issues tracks bugs and tasks next to your code, included on Free, Team ($4) and Enterprise ($21) plans per user. Kora tracks requests from customers and colleagues, with a portal, SLA targets and AI, at $0.10 per ticket created and nothing per member. Use GitHub for engineering work, Kora for requests.

Verdict

Choose GitHub Issues if

  • Engineering teams tracking bugs and tasks next to pull requests
  • Open source projects and developer-facing work
  • Teams already living in GitHub Projects

Choose Kora if

  • Support, IT, finance and product teams handling requests from non-developers
  • Teams that need a customer portal, SLA targets and a help center
  • Companies that want non-technical staff to raise tickets without a GitHub seat

Pricing

What it costs at three team sizes

We assume 120 tickets per agent per month, so 5 agents create 600 tickets, 15 create 1,800 and 50 create 6,000. Kora costs $0.10 per ticket created and nothing per member.

5 agents, 600 tickets a monthCalculation, not a customer
  • Kora$60 a month
  • GitHub Issues Free$0 a month
  • GitHub Issues Team$20 a month
  • GitHub Issues Enterprise$105 a month
15 agents, 1,800 tickets a monthCalculation, not a customer
  • Kora$180 a month
  • GitHub Issues Free$0 a month
  • GitHub Issues Team$60 a month
  • GitHub Issues Enterprise$315 a month
50 agents, 6,000 tickets a monthCalculation, not a customer
  • Kora$600 a month
  • GitHub Issues Free$0 a month
  • GitHub Issues Team$200 a month
  • GitHub Issues Enterprise$1,050 a month

Per-seat pricing is cheaper than Kora once an agent handles more than about 40 tickets a month on the cheapest plan ($4 per agent). Below that, Kora costs less.

GitHub bills per user on the whole platform, including code hosting. Issues and Projects are included on every plan.

Sources: GitHub pricing (checked 29 Oct 2026)

Features

Side by side

FeatureKoraGitHub Issues
Pricing modelPer ticket created, $0.10Per user per month for the whole GitHub platform
Built forRequests from customers and colleaguesCode issues and tasks next to repositories
Customer portalBranded portal, passwordless sign-inNot part of Issues
SLA targetsIncludedNot stated on the pricing page
Pull request and code linksNot offeredCore strength
Projects and boardsQueues and categories, no sprint boardsTables, boards and roadmaps in Projects
AIDraft reply, resolution agent, AI AnalystNot stated for Issues on the pricing page

Switching

Moving from GitHub Issues to Kora

  1. 1You may not need to switch

    GitHub Issues and Kora do different jobs. Keep GitHub for code work and use Kora for requests from customers and colleagues.

  2. 2Connect them

    Use Kora's public API and webhooks, such as ticket.created and ticket.assigned, to create or update GitHub issues from your own scripts when a request needs engineering work.

  3. 3Move support requests out of GitHub

    Create a Kora workspace, rebuild categories and workflow, and point customers to the portal or forms widget.

Where Kora is weaker today

  • No code, branch or pull request links
  • No sprint boards or roadmaps
  • No native GitHub integration (use the API and webhooks)
  • No email-to-ticket yet (planned)
  • Not an engineering planning tool

Common questions

Can I use GitHub Issues as a helpdesk?

Teams do, but it has no customer portal, SLA targets or help center, and customers need GitHub accounts. Kora is built for that job.

Can Kora replace GitHub Issues?

No. Kora does not link to code or manage sprints. Use it for requests from customers and colleagues.

How do I connect Kora to GitHub?

Through Kora's public REST API and webhooks. There is no native integration yet.

What does GitHub cost?

Free, Team at $4 per user per month and Enterprise at $21 per user per month, per github.com/pricing. Issues and Projects are included.

Who can raise tickets in Kora?

Owners, admins, managers and Operations members, plus customers through the portal or forms widget.

Where do these prices come from?

From github.com/pricing, checked on 29 Oct 2026. Confirm before you buy.

Related

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