Kora AI
An AI agent that asks before it sends
Kora AI answers customer-portal and dashboard tickets from your own material, with citations. You choose whether it sends or waits for approval.
You can add a second user from Team, then Invite. Members are free, so your bill does not change.
Sources: Helpdesk article
Billing, legal, security and upset customers always go to a person.
Three modes, owner's choice
Auto sends answers Kora is confident about and holds the rest for approval. Approval required holds every answer for a person. Off turns the agent off.
- Auto: sends confident answers
- Approval required: a person approves each
- Off
You can add a second user from Team, then Invite. Members are free, so your bill does not change.
Sources: Helpdesk article
Billing, legal, security and upset customers always go to a person.
Sensitive topics go to a person
Billing disputes, refunds, legal, security, privacy and account-deletion requests, upset customers and requests for a person are set to go to a person. These safety rules cannot be switched off.
- Keyword list plus the model's own flag
- Handoff message you write
- Safety rules cannot be switched off
Cannot sign in on a new laptop
Signed in fine on my old machine. The new laptop shows an error after I enter my email.
- EEmily Claimed this ticket and asked for a screenshot.
- MMike Added an internal note: check the access group.
Activity log: status changed, owner set, comment added.
Every answer on the record
The Activity tab shows each answer with its sources and credit cost. Held answers can be approved, edited or rejected. Owners can set a confidence level, excluded categories and a daily credit cap.
- Approve, edit or reject
- Excluded categories
- Daily credit cap
- #14Cannot sign in on a new laptopOpenEmily
- #13Invoice total does not match the orderIn ProgressMike
- #12Export button missing on the report pageAssignedSarah
- #11Request: add a due date to tasksResolvedJohn
How it works
1Add your material
Exception rules, knowledge base entries and published articles.
2Pick the mode
Start with Approval required.
3Set limits
Confidence level, excluded categories, handoff message and daily credit cap.
4Review the activity
Approve, edit or reject held answers.
- $0.10
- per ticket created
- Unlimited
- members, free
- 6
- roles
- 1,100
- free credits to start
In detail
The three modes
Set by owners.
| Mode | What happens | Who is in the loop |
|---|---|---|
| Auto | Sends answers Kora is confident about, holds the rest | A person approves held answers |
| Approval required | Every answer waits | A person approves every answer |
| Off | The agent does not answer | Your team |
What it costs
$45 a month
Plus 1 credit for each ticket created.
Calculation, not a customer
- 150 confirmed resolutions
- 150 x $0.30 = $45
- Escalations and failures
- Free
- Total
- $45 a month
For comparison: Intercom Fin, 100 outcomes is $99 a month (fin.ai/pricing, $0.99 per outcome, checked 28 Oct 2026).
Suggested starting setup
A suggestion, adjust to your work
Categories
Roles
- Owner and Admin: set mode, cap and sources
- Manager and Agent: approve held answers
SLA targets
| Priority | First response | Resolution |
|---|---|---|
| Critical | 1 hour | 1 day |
| High | 4 hours | 2 days |
| Medium | 1 day | 5 days |
| Low | 2 days | 10 days |
The agent answers customer-portal and dashboard tickets only. It does not answer by email, Slack or live chat.
What Kora does not do yet
- Learning from past replies: not built
- Email as a channel for the agent: not built
- CSAT surveys, Slack and live chat: planned
Common questions
Which tickets does the agent answer?
Tickets from the customer portal and the dashboard, from your exceptions, knowledge base and published articles.
Can I make it ask before it sends?
Yes. Approval required holds every answer for a person. Auto sends only the answers Kora is confident about and holds the rest.
What always goes to a person?
Billing disputes, refunds, legal, security, privacy and account-deletion requests, upset customers, requests for a person and anything matching your exceptions. The safety rules cannot be switched off.
When does a resolution count?
When the customer confirms it, or after 72 hours of quiet. It costs 3 credits ($0.30).
Can I cap the spend?
Yes, with a daily credit cap, plus confidence level and excluded categories.
Does it work on email?
Not yet. The agent answers portal and dashboard tickets only.
Can I see what it did?
Yes. The Activity tab logs every answer with its sources and credit cost.
Try the agent in Approval mode
1,100 free credits. No card.
- No credit card
- Unlimited members
- No contract
$0.10 per ticket created. 1,100 free credits to start.