What's new in Kora
Updates to the product and API, shipped continuously. Follow along as we build the best issue tracker for modern ops teams.
2026
Status Page
A public status page where you can check if Kora is up, see how fast it’s responding, and view any past or ongoing incidents — all in real time.
- •See current uptime status at a glance — operational, degraded, or down
- •View response time trends over the last 24 hours, 7 days, 30 days, or 90 days
- •90-day uptime history with daily breakdown — spot patterns at a glance
- •Automatic incident tracking with start time, resolution time, and duration
- •Page auto-refreshes every 60 seconds so you always see the latest state
Security & Reliability Improvements
A series of security and reliability upgrades to keep your data safer and your integrations more dependable as we prepare for public launch.
- •Webhook secrets are now encrypted at rest — your integration credentials are protected even in the unlikely event of a data breach
- •File attachments now use expiring links instead of permanent URLs — shared links automatically expire after 1 hour
- •Failed webhook deliveries now retry automatically with smart backoff — your integrations recover from temporary outages without manual intervention
- •Embedded sessions can now be revoked on demand — instantly cut off access if a session is compromised or no longer needed
- •Rate limiting is now faster and more accurate — your API requests won’t be incorrectly throttled during traffic spikes
- •Automatic cleanup of old data keeps the API fast and responsive as your workspace grows
- •Invalid and expired session tokens now return the same error — attackers can’t tell the difference to enumerate active sessions
- •Webhook deliveries now time out after 10 seconds — no more hanging connections when a target server is slow
Build Your Own Helpdesk with the Public API
14 new API endpoints that let you build a fully custom support experience on top of Kora’s backend — your own UI, your own workflows, no dashboard required.
- •Claim tickets programmatically — build custom assignment flows for your team
- •Merge duplicate tickets via API — comments, reactions, and attachments all move to the parent ticket
- •Bulk update up to 100 tickets at once — change status or assignee in a single request
- •Upload and list file attachments through the API — no dashboard needed
- •Full webhook management — create, update, delete, test, and view delivery history programmatically
- •Invite team members and update roles via API — automate onboarding
- •Poll for new comments incrementally — build realtime chat-like experiences on top of tickets
Faster API Documentation Navigation
API docs are now organized by resource category so you can find the endpoint you need in seconds instead of scrolling through a flat list.
- •Endpoints grouped by what you’re working with — Tickets, Comments, Attachments, Members, Webhooks, and more
- •Code examples in cURL, JavaScript, Python, and Go for every endpoint
- •Quick Start section to make your first API request in under a minute
- •Right-side table of contents that tracks your position on the page
Faster API Performance
Behind-the-scenes cleanup that makes the API faster and more reliable — no action needed on your end.
- •Webhook creation via the API is now more reliable
- •Rate limit headers now accurately reflect your remaining quota
- •Dashboard metrics now validate month inputs to prevent errors
- •Tighter input validation across the board — bad requests fail faster with clearer errors
Merge Duplicate Tickets & Bulk Actions
Clean up duplicate tickets in one click and update multiple tickets at once instead of editing them one by one.
- •Merge duplicate tickets — all comments, reactions, and attachments move to the parent ticket automatically
- •The merged ticket is closed and linked to the parent, so nothing gets lost
- •Select multiple tickets and change their status or assignee in one action
- •Every merge and bulk update is logged in the activity feed for full auditability
Realtime Comments
Comments on tickets now update automatically — no more refreshing the page to see if someone replied.
- •New comments appear within 5 seconds without a page refresh
- •Works across multiple agents — everyone sees the same conversation in real time
- •No duplicates — the system tracks what you’ve already seen
Manage Members & Webhooks via API
You can now list workspace members and create webhooks programmatically — automate your team setup and integrations.
- •List all active workspace members via the API
- •Create webhooks with event subscriptions and secret tokens — no dashboard needed
- •Full authentication and rate limiting built in
Interactive API Docs
A completely redesigned documentation experience that lets you try API requests right from the browser.
- •Try-It explorer — send real API requests without leaving the docs
- •Code examples in cURL, JavaScript, and Python with syntax highlighting
- •Cmd+K command palette to jump to any endpoint instantly
- •Copy-paste embed examples for React, Vue, Next.js, and plain HTML
Webhooks — Real-time Notifications
Get notified the moment something happens with your tickets — no polling required. Subscribe to the events you care about and Kora will push updates to your server.
- •7 event types: ticket created, updated, resolved, closed, reopened, assigned, and claimed
- •Up to 10 webhooks per workspace — route different events to different endpoints
- •HMAC-SHA256 signature verification — confirm every notification is genuinely from Kora
- •Automatic retries with exponential backoff — your integration recovers from temporary outages
- •Delivery logs visible in the dashboard — see exactly when and if each notification was delivered
Embed Kora Inside Your Product
Drop the Kora ticket board directly into your app via iframe — your users get full ticket management without ever leaving your product or logging in separately.
- •One-time session URLs with configurable duration — from 5 minutes to 24 hours
- •Users are auto-authenticated with the right permissions — no separate login
- •Light and dark theme support to match your product’s look
- •Copy-paste embed examples for HTML, React, Vue, Next.js, and Python
Custom API Endpoints
Growth and Custom plan customers can now request bespoke API endpoints tailored to their specific workflows.
- •Available on Growth and Custom plans
- •Tell us what you need — we build endpoints that fit your workflow
- •Full integration with your existing workspace permissions and roles
Richer Team Analytics
See how your team is performing with enhanced charts, trend data, and metrics you can act on.
- •Daily ticket creation trends — spot spikes before they become problems
- •Status distribution and category breakdowns — understand where your volume is coming from
- •Per-user ticket counts — see who’s handling the most work
- •Pull monthly metrics via the API — build your own dashboards
Export Tickets to CSV
Export your tickets to a spreadsheet for reporting, archiving, or importing into other tools.
- •Available on all plans, no upgrade required
- •Filter by date range, status, category, and assignee — export only what you need
- •Includes all ticket fields and metadata
Higher API Limits & Plan Updates
We’ve increased API rate limits and expanded feature availability so growing teams can do more.
- •Free plan: 5,000 API requests per day
- •Growth plan: 50,000 API requests per day
- •Custom plan: tailored API limits and custom endpoint creation
- •Embedded sessions now available on all plans — no more paywall for embedding
AI Analyst
AI-powered ticket analysis that automatically categorizes, prioritizes, and suggests resolutions — so your team spends less time triaging and more time solving.
- •Automatic category and priority suggestions — new tickets are sorted before you even see them
- •Duplicate ticket detection — stop wasting time on repeat issues
- •Smart assignment recommendations — route tickets to the right person automatically
- •Available for owner, admin, and manager roles
Role-Based Access Control
Granular permissions so the right people have the right access — and nothing more.
- •Owner: full control including billing and workspace deletion
- •Admin: manage members, snippets, and all tickets
- •Manager: manage tickets, snippets, and view analytics
- •Operations: create and manage tickets
Kora is Live
Kora is here — the collaborative issue tracker built for modern ops teams.
- •Ticket management with custom categories and priorities
- •Real-time collaboration with comments and attachments
- •Workspace-scoped REST API for building your own integrations
- •Team management with role-based permissions