Legal
Last updated: 19 June 2026
Welcome to Kora ("we", "us", or "our"). By accessing or using the Kora platform, website, or any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using the Service.
If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.
By creating an account or using the Service in any way, you confirm that you are at least 13 years of age and accept these Terms in full. If you do not agree, you must not use the Service.
Kora is a collaborative issue-tracking and ticket management platform that helps teams log, assign, and resolve issues. The Service includes AI-assisted ticket structuring, analytics, a public API, and related tools accessible via usekora.app and its subdomains.
You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at support@usekora.app if you suspect unauthorised access.
Each account belongs to a Workspace. The Workspace Owner is responsible for managing member access and ensuring all members comply with these Terms.
You agree not to:
We reserve the right to suspend or terminate accounts that violate this policy without notice.
Kora offers a Free plan and paid plans (Growth, Custom). Paid plans are billed monthly or annually as selected at checkout. All payments are processed securely through our payment partner, Dodo Payments.
By subscribing to a paid plan you authorise recurring charges to your payment method. Prices are displayed exclusive of applicable taxes. We reserve the right to modify pricing with at least 30 days' advance notice to existing subscribers.
Every newly created Workspace automatically receives full access to the Growth plan for 90 days from the date of first ticket creation, with no credit card required. At the end of the trial period, the Workspace is automatically downgraded to the Free plan unless a paid subscription is activated.
If you are not satisfied with a paid subscription, you may request a refund within 7 days of the billing date by writing to support@usekora.app. Refunds are issued on a pro-rata basis — you will be refunded for the unused portion of your billing period. No questions asked.
Refunds are not applicable to Free plan usage or after the 7-day window has elapsed.
All user data and files uploaded to Kora are stored on infrastructure provided by Cloudflare, located in Europe. We do not store primary data outside the European region without your explicit consent.
Free plan workspaces are subject to a 1 GB storage cap. Growth plan workspaces receive 5 GB per month. Storage limits are detailed on our Pricing page.
Kora and all associated intellectual property — including the logo, product design, and codebase — are owned by or licensed to us. Nothing in these Terms grants you ownership of any part of the Service.
You retain full ownership of all content and data you upload to the Service ("User Content"). By using the Service, you grant us a limited, non-exclusive, royalty-free licence to process and store your User Content solely to provide the Service to you.
Kora's AI features (including AI Ticket Structuring and the AI Analyst) are powered in part by third-party AI providers. By using these features, you acknowledge that your ticket content may be processed by those providers in accordance with their terms. We do not use your data to train AI models.
We aim for high availability but do not guarantee uninterrupted access to the Service. We may perform scheduled maintenance, deploy updates, or make changes to features at any time. Where possible, we will provide advance notice of significant changes.
We reserve the right to discontinue the Service with 60 days' written notice to registered users.
To the maximum extent permitted by applicable law, Kora shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or business — arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.
Our total aggregate liability to you for any claim arising under or related to these Terms shall not exceed the amount you paid us in the 3 months preceding the claim.
The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
You may delete your Workspace and account at any time by contacting support@usekora.app. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including IP rights, liability limitations, and governing law) will remain in effect.
We may suspend or terminate your account if you breach these Terms, with or without prior notice depending on severity.
These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts in India.
We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top and, for material changes, notify active users by email. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.
If you have any questions about these Terms, please reach out:
