Comparison · Updated June 2026
Kora vs Freshdesk
Omnichannel help desk by Freshworks. An honest look at pricing, features, and which tool fits your team.
KoraBest forSmall-to-mid teams who want AI-first ticketing, flat pricing, and embedded sessions without per-seat costs.
Flat $39/mo pricing — no per-seat scaling costs AI ticket structuring included free on every plan AI Copilot & AI Agent — free, unlimited (no per-resolution billing)
Try Kora free F
FreshdeskBest forEstablished support teams needing true omnichannel (phone, chat, social), a knowledge base, and 1000+ marketplace apps.
Native omnichannel today: email, live chat, phone, social media (Kora: coming soon) Built-in knowledge base and customer portal (Kora: coming soon) SLA tracking and CSAT surveys (Kora: coming soon)
Visit Freshdesk At a glance
Feature
Kora
Freshdesk
Pricing model
Flat ($39/mo)
Per agent/mo
Free plan
Free forever, 15 members
Free, 2 agents, 6 months
AI ticket structuring
Unlimited, all plans
Add-on ($29/agent/mo)
AI Analyst
Included Free (10-200 q/mo)
Freddy AI add-on
Public API (20+ endpoints)
All plans incl. Free
Growth and above
Embedded sessions
Yes
No
Omnichannel
Coming soon
Native (email, chat, phone, social)
Knowledge base
Coming soon
Yes
SLA tracking
Coming soon
Yes (Growth+)
EU data residency
Yes (Cloudflare D1, EU)
Varies by region
Pricing at your team size
Kora is free up to 15 members, then flat $39/mo. Freshdesk charges per agent. Drag the slider to see the difference.
15 agents
Team size
Kora Free FreeFree forever · up to 15 members · unlimited tickets
F
Freshdesk Pro49/agent/mo × 15 agents
You save $735/mo with Kora
That's $8820/year — enough for a lot more tickets.
Kora plansFree$0/mo · up to 15 members
Growth$39/mo flat · up to 50 members
CustomContact us
F
Freshdesk plansFreeFree
Growth$15/agent
Pro·$49/agent
Enterprise$79/agent
Feature comparison
Honest, side-by-side. Where we differ, we say so.
Included
Free / unlimited
Coming soon
Partial / limited
Not available
Feature
KoraF
FreshdeskTicket creation
Ticket assignment
Claim model
Round-robin, load-balanced, skill-based
Ticket merging
Bulk ticket actions
Custom workflows
SLA tracking
Coming soon
CSAT surveys
AI ticket structuring
Unlimited, all plans
Add-on ($29/agent/mo)
AI Analyst (text-to-SQL)
Included Free (10-200 q/mo)
AI Copilot (agent assist)
Free, unlimited
Add-on ($29/agent/mo)
AI Agent (deflection)
Free, unlimited
Add-on ($49/100 sessions)
Comments & attachments
Real-time updates
Internal notes
@mentions
Public REST API (20+ endpoints)
All plans incl. Free
Growth and above
Webhooks (outbound)
Marketplace apps
Coming soon
1000+ apps
Custom API creation
Growth+
Embedded sessions (iframe)
Customer portal
Coming soon
White-label
Enterprise
Dashboards
Custom reports
Free, via AI Analyst
Pro+
CSV export
Team analytics
Email
Outbound notifications
Native inbound + outbound
Live chat
Coming soon
Phone / telephony
Coming soon
Social media
Coming soon
Web forms
Public API
SSO
Custom plan
Enterprise
Audit logs
Custom plan
Enterprise
Sandbox
Enterprise
EU data residency
Encryption at rest
Where each one wins
No tool wins everything. Here's the honest split.
Where Kora wins- Flat $39/mo pricing — no per-seat scaling costs
- AI ticket structuring included free on every plan
- AI Copilot & AI Agent — free, unlimited (no per-resolution billing)
- Free forever (not a 6-month trial)
- Embedded sessions for in-app support
- Public REST API — 20+ endpoints, all plans including Free
F
Where Freshdesk wins- Native omnichannel today: email, live chat, phone, social media (Kora: coming soon)
- Built-in knowledge base and customer portal (Kora: coming soon)
- SLA tracking and CSAT surveys (Kora: coming soon)
- 1000+ marketplace apps and integrations
- Sandbox and audit logs on Enterprise
Migration
Why teams switch from Freshdesk
Common reasons teams move to Kora.
Per-seat pricing becomes unpredictable as the team grows — 15 agents on Pro costs $735/mo
Freddy AI is a separate add-on ($29/agent/mo for Copilot, $49/100 sessions for AI Agent)
Setup complexity increases significantly at Pro and Enterprise tiers
You want AI-first ticket structuring without paying extra for AI
How to migrate
- 1Export your tickets from Freshdesk as CSV
- 2Paste raw descriptions into Kora — AI structures them into clean tickets
- 3Or use the Public API to import tickets, comments, and attachments programmatically
- 4Invite your team — up to 15 members free, 50 on Growth
Common questions
Straight answers about switching to Kora.
For teams of 5+ agents, yes. Kora Growth is $39/mo flat for up to 50 members. Freshdesk Pro is $49/agent/mo — 15 agents costs $735/mo. Kora Free is also free forever, while Freshdesk Free is limited to 2 agents for 6 months.
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See for yourself
Start free, invite your team, paste your first ticket. No credit card, no per-seat pricing, no setup call required.
No credit card·EU-hosted·90-day Growth trial·Free forever