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Helpdesk cost calculator:
per-seat vs pay-per-ticket

Enter your team size, the per-agent price you pay today, and your monthly ticket volume. See what the same work costs at $0.10 per ticket, and where the two models break even.

Quick answer

Per-seat cost = agents × price per agent. Kora cost = tickets × $0.10. With 10 agents at $50 each, per-seat is $500/month; at 300 tickets Kora is $30/month. The models break even at 5,000 tickets per month for that team.

Your numbers

Drag the sliders to match your team

The $50 default is an example, not a quote from any vendor. Enter the price on your invoice.

You'd save

$470.00/ month

That's $5,640.00 a year.

Per-seat cost$500.00 / month
Kora$30.00 / month

With these numbers, per-seat pricing only becomes cheaper above 5,000 tickets (plus AI answers) a month.

Nothing is sent anywhere; the math runs in your browser.

The formula

How the
math works

  • Per-seat

    agents × price per agent per month. It does not change with ticket volume.

  • Kora

    one credit per ticket created ($0.10), one credit per successful AI Analyst answer. $1 buys 10 credits.

  • Free on Kora

    members, comments, attachments, SLA tracking, automation rules, webhooks and CSV export. Adding an agent costs nothing.

  • Break-even tickets

    = (agents × per-agent price) ÷ $0.10.

Be honest

When per-seat
still wins

If every agent works hundreds of tickets a month, a flat seat price spreads over a lot of work and can be cheaper than paying per ticket. Teams with a few agents, lots of collaborators, spiky volume or internal requests usually land on the pay-per-ticket side. Run your own numbers above instead of trusting a rule of thumb. Also weigh features you need that Kora does not have yet, such as email-to-ticket and a live chat widget.

Related: helpdesk without per-seat pricing.

FAQ

Frequently asked
questions

You enter your number of agents, the per-agent monthly price of the helpdesk you are comparing, and how many tickets your team handles per month. Per-seat cost is agents × price. Kora cost is tickets × $0.10 (1 credit per ticket, $1 = 10 credits). Nothing is sent anywhere; the math runs in your browser.
When each agent handles a lot of tickets. At $0.10 per ticket, a seat priced at $50/month breaks even at 500 tickets per agent per month. Above that, a flat per-seat plan costs less than usage pricing; below it, pay-per-ticket costs less. The calculator shows your own break-even point.
Use the price on your current vendor invoice or the plan you are evaluating, including any AI or add-on fees you would pay per agent. Vendor prices change, so check the vendor pricing page for the current figure rather than relying on a number from a third party.
One credit per ticket created, which is $0.10, on any channel. Resolving or closing a ticket is never charged. Members, comments, attachments, SLA tracking and automation rules are free, so adding an agent never changes the bill.
Optionally. An AI Analyst answer costs 1 credit ($0.10) on success only. Add your expected monthly AI answers to include them in the Kora total. AI ticket structuring is free.

Related: Kora pricing, pay-as-you-go help desk guide, Freshdesk alternative.

Try the pay-per-ticket
help desk

1,100 free credits on signup. No card, no seats, no monthly bill.

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$0.10

per ticket · unlimited members