Does Kora have ITSM features like change management?

No. Kora is a general-purpose issue tracker, not an ITSM platform. Jira Service Management has ITIL templates for incident, problem, and change management, on-call scheduling, and a CMDB. If ITSM workflows are essential, Jira is the stronger choice.

Can I import my tickets from Jira Service Management?

Yes. Export your Jira issues as CSV, then paste raw descriptions into Kora (AI will structure them) or use the Public API to create tickets programmatically.

What's the catch with Kora's free plan?

No catch. Free forever, unlimited tickets, 15 members, 5,000 API calls/day, AI ticket structuring, embedded sessions, CSV export, and team analytics. No credit card. No trial clock.

Does Kora integrate with the Atlassian stack?

Kora has outbound webhooks and a Public REST API (20+ endpoints) on all plans, including Free. It does not have native integrations with Jira Software, Confluence, or Bitbucket. If you rely on the Atlassian stack, Jira Service Management is the better fit.

Which is better for a product or support team?

For product, ops, or customer support teams who want AI to structure tickets and keep costs flat, Kora. For IT and engineering teams who need ITIL workflows, change management, and Atlassian stack integration, Jira Service Management.

Kora

Comparison · Updated June 2026

Kora vs Jira Service Management

ITSM platform by Atlassian. An honest look at pricing, features, and which tool fits your team.

KoraBest for

Product, ops, and support teams who want AI-first ticketing, flat pricing, and embedded sessions without per-seat costs.

Flat $39/mo pricing — 15 agents on Jira Standard costs $300/mo AI ticket structuring included free on every plan AI Copilot & AI Agent — free, unlimited (no per-resolution billing)

Try Kora free

Jira Service ManagementBest for

Engineering and IT teams already in the Atlassian stack who need ITIL workflows, change management, on-call alerting, and asset/CMDB management.

Deep Atlassian stack integration (Jira Software, Confluence, Bitbucket) ITIL/ITSM templates (incident, problem, change management) On-call scheduling and alerting (Opsgenie built in)

Visit Jira Service Management

At a glance

Feature

Kora

Jira Service Management

Pricing model

Flat ($39/mo)

Per agent/mo

Free plan

Free forever, 15 members

Free, 3 agents

AI ticket structuring

Unlimited, all plans

Atlassian Intelligence (Standard+)

AI Analyst

Included Free (10-200 q/mo)

Public API (20+ endpoints)

All plans incl. Free

All plans

Embedded sessions

Yes

ITSM templates

Yes (incident, problem, change)

On-call / alerting

Yes (Opsgenie built in)

SLA tracking

Coming soon

Yes (Standard+)

EU data residency

Yes (Cloudflare D1, EU)

Multi-region (Premium+)

Pricing at your team size

Kora is free up to 15 members, then flat $39/mo. Jira Service Management charges per agent. Drag the slider to see the difference.

15 agents

Team size

Kora Free Free

$0/mo

Free forever · up to 15 members · unlimited tickets

Jira Service Management Standard

$300/mo

20/agent/mo × 15 agents

You save $300/mo with Kora

That's $3600/year — enough for a lot more tickets.

Kora plans

Free$0/mo · up to 15 members

Growth$39/mo flat · up to 50 members

CustomContact us

Jira Service Management plans

FreeFree

Standard·$20/agent

Premium$51/agent

EnterpriseContact us

Feature comparison

Honest, side-by-side. Where we differ, we say so.

Included

Free / unlimited

Coming soon

Partial / limited

Not available

Feature

Kora

Jira Service Management

Ticket creation

Ticket assignment

Claim model

Round-robin, skill-based

Ticket merging

Bulk ticket actions

ITSM templates

Incident, problem, change

SLA tracking

Coming soon

Standard+

Change management

Premium+

AI ticket structuring

Unlimited, all plans

Atlassian Intelligence (Standard+)

AI Analyst (text-to-SQL)

Included Free (10-200 q/mo)

AI Copilot (agent assist)

Free, unlimited

Standard+ (included)

Ticket summarization

Standard+ (included)

Comments & attachments

Real-time updates

Internal notes

@mentions

Public REST API (20+ endpoints)

All plans incl. Free

All plans

Webhooks (outbound)

Atlassian stack

Via free API

Native (Jira, Confluence, Bitbucket)

Marketplace apps

Coming soon

1000+ apps

Custom API creation

Growth+

Embedded sessions (iframe)

Customer portal

Coming soon

White-label

Dashboards

Custom reports

Free, via AI Analyst

CSV export

Team analytics

Outbound notifications

Native inbound + outbound

Live chat

Coming soon

Microsoft Teams, Slack

Phone / telephony

Coming soon

Customer portal

Coming soon

On-call alerting

Opsgenie built in

SSO

Custom plan

Enterprise

Audit logs

Custom plan

Standard+

Sandbox

Multi-region data residency

EU (Cloudflare D1)

Premium+

Encryption at rest

Where each one wins

No tool wins everything. Here's the honest split.

Where Kora wins

Flat $39/mo pricing — 15 agents on Jira Standard costs $300/mo
AI ticket structuring included free on every plan
AI Copilot & AI Agent — free, unlimited (no per-resolution billing)
Free forever for 15 members (Jira Free is 3 agents)
Embedded sessions for in-app support
Simpler setup — no ITIL templates to configure
Public REST API — 20+ endpoints, all plans including Free

Where Jira Service Management wins

Deep Atlassian stack integration (Jira Software, Confluence, Bitbucket)
ITIL/ITSM templates (incident, problem, change management)
On-call scheduling and alerting (Opsgenie built in)
Assets and configuration management (CMDB)
Free for end-users submitting requests (only agents pay)
Atlassian Intelligence AI included on Standard+ at no extra cost

Migration

Why teams switch from Jira Service Management

Common reasons teams move to Kora.

Per-agent pricing adds up — 15 agents on Standard costs $300/mo vs Kora's flat $39

Change management requires Premium ($51.42/agent/mo) — a 158% jump from Standard

Setup is complex and requires ITIL knowledge — not built for product or support teams

You want AI-first ticket structuring without configuring ITSM templates

Marketplace apps add real cost on top of the base subscription

How to migrate

1Export your tickets from Jira Service Management as CSV
2Paste raw descriptions into Kora — AI structures them into clean tickets
3Or use the Public API to import tickets, comments, and attachments programmatically
4Invite your team — up to 15 members free, 50 on Growth

Common questions

Straight answers about switching to Kora.

For teams of 5+, yes. Kora Growth is $39/mo flat for up to 50 members. Jira Standard is $20/agent/mo — 15 agents costs $300/mo. Kora Free supports 15 members; Jira Free supports 3 agents.

Other comparisons

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See for yourself

Start free, invite your team, paste your first ticket. No credit card, no per-seat pricing, no setup call required.

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