Compare
Kora vs Jira Service Management
Jira Service Management is an IT service management product from Atlassian. Kora is a lighter helpdesk and issue tracker with per-ticket pricing. Here is where each fits.
Prices checked 29 Oct 2026
- Kora$180 a month
- Jira Service Management StandardSee note
- Jira Service Management PremiumSee note
Verdict
Choose Jira Service Management if
- IT teams that need ITSM processes such as incidents, problems and changes
- Companies already standardised on Jira and Confluence
- Teams that need asset management and deep workflow control
Choose Kora if
- Teams that want a light helpdesk without ITSM configuration
- Companies that want every department in one workspace without per-agent fees
- Teams that want to be live in minutes
Pricing
What it costs at three team sizes
We assume 120 tickets per agent per month, so 5 agents create 600 tickets, 15 create 1,800 and 50 create 6,000. Kora costs $0.10 per ticket created and nothing per member.
- Kora$60 a month
- Jira Service Management StandardSee note
- Jira Service Management PremiumSee note
- Kora$180 a month
- Jira Service Management StandardSee note
- Jira Service Management PremiumSee note
- Kora$600 a month
- Jira Service Management StandardSee note
- Jira Service Management PremiumSee note
We have not verified Jira Service Management prices on atlassian.com. Third-party summaries put Standard at about $20 per agent per month and Premium at about $51, so per-seat cost for 15 agents would be roughly $300 and $770, against $180 on Kora at 1,800 tickets. Treat these as unverified.
Prices on this page are not verified against atlassian.com. Confirm before you buy.
Sources: Atlassian pricing page (could not be read on 29 Oct 2026; third-party summaries used, unverified) (checked 29 Oct 2026)
Features
Side by side
| Feature | Kora | Jira Service Management |
|---|---|---|
| Pricing model | Per ticket created, $0.10 | Per agent per month, with a free tier for small teams (third-party reports)not verified |
| ITSM processes (incidents, problems, changes) | Not offered | Core strengthnot verified |
| Asset management | Not offered | Availablenot verified |
| Setup | Sign in, set up and create a ticket in minutes | Configuration is part of adoptionnot verified |
| Customer portal | Branded portal, passwordless sign-in | Customer portal availablenot verified |
| AI | Draft reply 1 credit, agent 3 credits per confirmed resolution | Atlassian Intelligence featuresnot verified |
| Public API and webhooks | 20+ endpoints, 10 webhook events | REST API and webhooksnot verified |
Switching
Moving from Jira Service Management to Kora
1Recreate your structure
Create a Kora workspace and rebuild your categories, priorities and workflow (claim-based, assignment-based or auto-claim). It takes minutes, not a project.
2Move what matters
Open tickets can be recreated by pasting them into Kora, where AI structuring writes the title and description and suggests the category, free of charge. You set the priority. Tickets can also be created through the public API.
3Recreate rules and targets
Re-enter your SLA targets and automation rules in Kora. Teams usually start with fewer rules than they had.
4Run both for a short time
Keep Jira Service Management for anything Kora does not cover yet, such as email as a channel, and move the rest across.
Where Kora is weaker today
- No ITSM processes such as change or problem management
- No asset management
- No Atlassian ecosystem integrations
- No email-to-ticket yet (planned)
- No single sign-on yet
Common questions
Is Kora an ITSM tool?
No. Kora tracks requests and issues as tickets. It does not offer incident, problem or change management processes.
When should I choose Jira Service Management?
When you need ITSM depth, asset management or tight integration with Jira and Confluence.
When should I choose Kora?
When you want a light helpdesk where everyone can raise requests, cost follows tickets and setup takes minutes.
How is Kora priced against it?
Kora charges $0.10 per ticket created. Jira Service Management charges per agent. Third-party sources put Standard near $20 per agent a month, which we have not verified.
Can I move from Jira Service Management to Kora?
Yes for request tracking: recreate categories and rules and bring open tickets across by pasting them or using the API.
Why are the prices not verified?
atlassian.com's pricing page could not be read when we checked on 29 Oct 2026. We will add verified figures when we can.
Related
Try Kora with your own tickets
1,100 free credits. No card, no sales call.