Kora
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Comparison

Kora vs ManageEngine ServiceDesk

IT helpdesk and asset management. An honest look at pricing, features, and which tool fits your team.

Quick answer

ManageEngine ServiceDesk is IT teams wanting helpdesk + asset management, with from $13/technician/mo (standard cloud) pricing (free tier available, paid plans from $13/agent/month). Kora is an AI helpdesk and issue tracker priced per ticket ($0.10 per ticket) with unlimited members and no monthly plans — AI ticket structuring, SLA tracking and automation rules are free, and the AI Analyst is 1 credit per answer. ManageEngine ServiceDesk fits teams that need it teams wanting helpdesk + asset management; teams that want per-ticket pricing with no seat fees typically choose Kora.

Kora logoKoraBest for

Kora wins on AI value and pricing simplicity. AI ticket structuring and the AI Analyst are included — usage billed as pay-as-you-go credits ($1 = 10 credits), with no per-seat pricing and no monthly commitment.

AI ticket structuring (free) SLA tracking and automation (free) AI Analyst (1 credit per answer)
Try Kora free
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ManageEngine ServiceDeskBest for

ManageEngine ServiceDesk is a solid choice for it teams wanting helpdesk + asset management. Asset management and Free plan (3 agents) are genuine strengths. But no ai features.

Asset management Free plan (3 agents) ITIL processes
Visit ManageEngine ServiceDesk

At a glance

Feature
Kora
ManageEngine ServiceDesk
Free to start
1,100 free credits to start
Free edition (up to 5 technicians per ManageEngine)
Starting price
Pay as you go ($1 = 10 credits)
From $13/technician/mo (Standard cloud)
AI ticket structuring
Unlimited, free
AI Analyst
Included (1 credit/answer)
Public API
20+ endpoints, every workspace
All plans
EU data residency
Yes
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Pricing at your team size

Kora is pay-as-you-go ($1 = 10 credits, 1 credit per ticket). The Kora figure is an illustration that assumes 30 tickets and 10 AI answers per agent per month; use the cost calculator for your own volume. ManageEngine ServiceDesk charges per agent. Drag the slider to compare.

15 agents
Team size
Kora logoKora Pay-as-you-goest.
$60/mo
Illustration: 30 tickets + 10 AI answers per agent/mo · $1 = 10 credits · no per-seat costs · no monthly commitment
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ManageEngine ServiceDesk Paid plans from
$195/mo
$13/agent/mo list price × 15 agents (checked on the vendor's pricing page; confirm before you buy)
At this illustration Kora costs $135/mo less
About $1620/year, if your volume matches the illustration.
Kora logoHow Kora is priced
Ticket created1 credit · $0.10
MembersUnlimited, free
To start1,100 free credits, no card
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ManageEngine ServiceDesk plans
FreeFree
Paid plans from·$13/agent

Feature comparison

Honest, side-by-side. Where we differ, we say so.

Included
Free / unlimited
Planned (not available yet)
Partial / limited
Not available
Feature
Kora logoKora
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ManageEngine ServiceDesk
Free to start
1,100 free credits
Free edition (up to 5 technicians per ManageEngine)
Starting price
Pay as you go — $1 = 10 credits, top up from $5
From $13/technician/mo (Standard cloud)
Pricing model
Pay-as-you-go credits (no per-seat)
Per-seat
AI ticket structuring
Free (no add-on fee)
AI Copilot
Kora AI: 1 credit per draft
AI Analyst
Included (1 credit/answer)
Public API
20+ endpoints, every workspace
All plans
Embedded sessions
EU data residency
EU (Cloudflare D1)
Omnichannel
Planned (email-to-ticket, Slack, live chat)
Knowledge base
SLA tracking
Marketplace apps
Not available (REST API and webhooks)

ManageEngine ServiceDesk prices are list prices from the vendor's pricing page as last checked (October 2026); where a price is marked not re-verified we have not rechecked it. Feature rows summarize vendor pages and may be out of date. Prices and features change, so confirm with ManageEngine ServiceDesk before you buy. Spot an error? Email founder@usekora.app and we will fix it.

Where each one wins

No tool wins everything. Here's the honest split.

Kora logoWhere Kora wins
  • AI ticket structuring (free)
  • SLA tracking and automation (free)
  • AI Analyst (1 credit per answer)
  • Modern UI
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Where ManageEngine ServiceDesk wins
  • Asset management
  • Free plan (3 agents)
  • ITIL processes
  • SLA tracking
Migration

Why teams switch from ManageEngine ServiceDesk

Common reasons teams move to Kora.

No AI features
Outdated UI
No AI Analyst
IT-focused only
How to migrate
  1. 1Export your tickets from ManageEngine ServiceDesk as CSV
  2. 2Paste raw descriptions into Kora — AI structures them into clean tickets
  3. 3Or use the Public API to import tickets, comments, and attachments programmatically
  4. 4Invite your team — unlimited members, no seat fees

Common questions

Straight answers about switching to Kora.

Yes. Kora offers AI ticket structuring and an AI Analyst (text-to-SQL) — included, with usage billed as credits. ManageEngine ServiceDesk starts at $13/agent/mo and has no AI ticket structuring. Kora's pay-as-you-go credit pricing means no per-seat costs as your team grows.

Other comparisons

Kora vs Freshdesk Kora vs Zoho Desk Kora vs Zendesk Kora vs Jira Service Management Kora vs Help Scout Kora vs Intercom Kora vs HubSpot Service Hub Kora vs Front Kora vs GitHub Issues All comparisons

See for yourself

Start free, invite your team, paste your first ticket. No credit card, no per-seat pricing, no setup call required.

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No credit card·EU-hosted·Unlimited members·1,100 free credits