Kora Help Center — Product Requirements Document
How to contact Iterato support
Email the founder directly at founder@iterato.ai, or book a call from the website.
Use case: fix onboarding friction in your SaaS
Ask users at the exact step they get stuck. Iterato probes the friction point and suggests the fix.
Use case: find out why shoppers abandon their cart
Trigger a conversation at the moment of abandonment to learn whether it was price, trust or a technical error.
Best practices for naming events and tags
Consistent, readable event IDs and tags make your reports and API filters far more useful.
Iterato vs traditional surveys
Static surveys give you data; Iterato’s adaptive conversations give you reasons, with AI analysis and dev context built in.
How Iterato attaches console logs and session data for developers
Every insight comes with the user’s technical environment, console logs and event triggers, so devs can reproduce issues.
When to choose a Custom plan
Custom plans add unlimited feedback and pageviews, more agents, monthly insight reports and priority support.
What's included in Iterato's Free plan
1 PM agent, 100 feedbacks and 10k pageviews a month, AI reports, API access and webhooks. Free forever, no card needed.
Troubleshooting: the API returns 400 or 401
A 400 means a required field is missing; a 401 means the secret key is wrong or does not match the project.
Troubleshooting: the feedback prompt is not showing
Most cases come down to init order, a wrong project or event ID, or a blocked script. Check these in order.
When does the AI conversation summary appear?
Summaries are generated about 15 minutes after feedback is submitted. Until then you see a placeholder message.
How to fetch your feedback with the listFeedbacks API
Use a POST request with your secret key to pull feedback by project, event or tag into your own tools.
How follow-up questions work (and how many to ask)
Iterato asks AI-driven follow-ups after a reaction. Control when they appear and how many questions are asked.
Smiley or thumbs: choosing a reaction type
Smiley gives you three levels of sentiment; thumbs is a faster yes/no. Here is when to use each.
How to attach user details to feedback with setUser()
Pass a user ID, name, email, plan or any key-value pairs so every response is tied to who gave it.
Customising the feedback toast: every toast_config option
Reference for tags, reaction type, follow-ups, prompts, question count and timeout in IteratoService.collect().
How to trigger a feedback prompt with IteratoService.collect()
Call collect() with an event ID at the exact moment you want to hear from users, such as after checkout or onboarding.
How to install Iterato on your website in 2 steps
Add one script tag and call IteratoService.init() with your project ID. You are live in under 5 minutes.
Projects, events and feedback: how Iterato organises your data
A project holds events; each event collects feedback. Here is how the three fit together and which IDs you need.
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