Smiley or thumbs: choosing a reaction type

Iterato offers two reaction styles. Smiley (the default) captures positive, neutral and negative. Thumbs is a quick yes or no.

Use smiley when

• You want to separate "fine" from "great", for example after onboarding

• You plan to ask follow-ups for neutral users too (followup_if_neutral only works with smiley)

Use thumbs when

• The question is binary: "Did this solve your problem?"

• You want the fastest possible interaction, such as on mobile

How to set it

IteratoService.collect("help-article-read", { reaction_type: "thumb" });

Any other value falls back to smiley.