Kora vs Spiceworks Help Desk
Free IT helpdesk for small teams. An honest look at pricing, features, and which tool fits your team.
KoraBest forKora wins on AI pricing and flat-rate simplicity. AI ticket structuring, AI Copilot, AI Agent, and AI Analyst are all included free. No per-seat pricing means your costs stay flat as your team grows.
Spiceworks Help Desk is a solid choice for small it teams wanting free helpdesk. Free and IT community are genuine strengths. But no ai features.
At a glance
Pricing at your team size
Kora is free up to 15 members, then flat $39/mo. Spiceworks Help Desk charges per agent. Drag the slider to see the difference.
Kora Free FreeKora plansFeature comparison
Honest, side-by-side. Where we differ, we say so.
KoraWhere each one wins
No tool wins everything. Here's the honest split.
Where Kora wins- AI ticket structuring (free)
- AI Copilot & Agent (free)
- AI Analyst included
- No ads
- Modern UI
- Free
- IT community
- Network mapping
- No cost
Why teams switch from Spiceworks Help Desk
Common reasons teams move to Kora.
- 1Export your tickets from Spiceworks Help Desk as CSV
- 2Paste raw descriptions into Kora — AI structures them into clean tickets
- 3Or use the Public API to import tickets, comments, and attachments programmatically
- 4Invite your team — up to 15 members free, 50 on Growth
Common questions
Straight answers about switching to Kora.
Yes. Kora offers AI ticket structuring, AI Copilot, AI Agent, and AI Analyst — all free on every plan. Spiceworks Help Desk is free and has no AI ticket structuring. Kora's flat $39/mo pricing means no per-seat costs as your team grows.
Other comparisons
See for yourself
Start free, invite your team, paste your first ticket. No credit card, no per-seat pricing, no setup call required.