Kora
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Kora AI

Ask your tickets anything

Type a question about your tickets and get a plain-English answer, with the query it ran shown beside it. No SQL, no spreadsheet.

Start free See what it costs
AI AnalystExample workspace
Which High priority tickets are still open?

Open tickets by category right now:

  • IT access9
  • Customer question7
  • Bug report5
  • Payment query3

1 credit per answer. Example data.

Quick answer
The Kora AI Analyst answers plain-English questions about your tickets, comments, attachments, members and activity. It writes a read-only query limited to your workspace, shows the query for data answers, and cites the month the data comes from. A successful answer costs 1 credit ($0.10), and failed answers are free.

Questions, not reports

Ask how many tickets are open, which categories are most common or who has what, and get an answer in seconds, often as a small table.

  • Answers in text and tables
  • Cites the month the data comes from
  • Remembers your last 10 questions for follow-ups
AI AnalystExample workspace
Which categories have the most open tickets?

Open tickets by category right now:

  • IT access9
  • Customer question7
  • Bug report5
  • Payment query3

1 credit per answer. Example data.

Safe by design

Every data answer comes from one read-only query, filtered to your workspace and capped at 1,000 rows. For data answers the query is shown, so you can check how the answer was reached.

  • Single read-only query
  • Workspace filter added by Kora
  • Query shown for data answers
Public APIExample workspace
curl https://api.usekora.app/public/v1/tickets \
  -H "X-Workspace-ID: <your workspace ID>" \
  -H "X-Secret-Key: <your secret key>"
{ "success": true,
  "tickets": [ { "id": 14, "title": "…", "status": "Open" } ] }

Pay only when it works

A successful answer costs 1 credit. Failed answers are free, there is no monthly quota, and the tool is available to owners, admins and managers.

  • 1 credit ($0.10) per successful answer
  • Failed answers are free
  • Owners, admins and managers
Cost at $0.10 per ticketCalculation, not a customer
  • 100 tickets$10
  • 500 tickets$50
  • 1,000 tickets$100

Members are unlimited and free, so the bill follows tickets only.

How it works

  1. 1Ask a question

    For example: Which High priority tickets are still open?

  2. 2Kora writes a safe query

    One read-only query, filtered to your workspace.

  3. 3Read the answer

    A plain-English answer, often with a small table.

  4. 4Follow up

    Ask the next question. Kora remembers your last 10.

$0.10
per ticket created
Unlimited
members, free
6
roles
1,100
free credits to start

Try it

Questions to start with

Example questions, not customer data.

Counts

  • How many open tickets are there?
  • How many tickets were created this month?

Categories

  • What are the most common categories?
  • Which category has the most open tickets?

People

  • Show me tickets assigned to each team member
  • Who resolved the most tickets this month?

Priority

  • Which High priority tickets are still open?
  • How many Critical tickets were reopened?

What it costs

$10 a month

Calculation, not a customer

CostCalculation, not a customer
100 answers in a month
100 x $0.10 = $10
Failed answers
Free
Monthly quota
None
Total
$10 a month

Suggested starting setup

A suggestion, adjust to your work

Categories

Keep categories consistent so answers are clean

Roles

  • Owner, Admin, Manager: can use the AI Analyst
  • Agent and Viewer: cannot

SLA targets

PriorityFirst responseResolution
Critical1 hour1 day
High4 hours2 days
Medium1 day5 days
Low2 days10 days

The AI Analyst covers tickets, comments, attachments, members and activity. It does not cover SLA, help center, portal or credits data.

What Kora does not do yet

  • Charts: the AI Analyst answers in text and tables
  • SLA, help center, portal and credits data are not covered
  • It reads data only: it never changes a ticket

Common questions

What can the AI Analyst answer?

Questions about tickets, comments, attachments, members and activity logs. It does not cover SLA, help center, portal or credits data.

Is it safe for my data?

It runs a single read-only query, filtered to your workspace as a bound parameter, with a 1,000-row cap.

Can I see the query?

Yes, for data answers the query it ran is shown. Conversational replies have no query but still cost 1 credit.

How much does it cost?

1 credit ($0.10) per successful answer. Failed answers are free.

Does it make charts?

No. It answers in text and tables.

Who can use it?

Owners, admins and managers.

Does it remember earlier questions?

It remembers the last 10 question and answer pairs so you can ask follow-ups.

Related

Team analyticsDashboard and exportRead more TicketingThe data it readsRead more Team and rolesWho can askRead more

Ask your first question

1,100 free credits. No card.

Start free See pricing
  • No credit card
  • Unlimited members
  • No contract
New ticketExample workspace
Describe the issue in your own words…
MediumOtherCreate ticket

$0.10 per ticket created. 1,100 free credits to start.