Kora
Start free

Platform

Add the whole team. Pay nothing for seats.

Kora does not count members. Invite everyone who touches a request and give each person a role that fits their job.

Start free See what it costs
Team and rolesExample workspace
  • OOwnerCompany leads. Sets up the workspace and roles
  • AAdminCompany leads. Adjusts roles and settings
  • MManagerTeam leads
  • OOperationsPeople who raise and follow their own requests
  • AAgentPeople who handle tickets
  • VViewerRead only

Members are unlimited and free. Typical use shown, not a permissions list.

Quick answer
Kora has no seat fees, so you can invite as many members as you like at no cost. Each member gets one of six roles: Owner, Admin, Manager, Operations, Agent or Viewer. You pick how work is picked up: claim-based, assignment-based or auto-claim.

Unlimited members, no seat count

Seasonal staff, other departments and part-time helpers can all join without changing your bill. Team members sign in with Google or an emailed link.

  • No per-user fee, ever
  • Sign in with Google or an emailed link
  • Your bill follows tickets created
Team and rolesExample workspace
  • OOwnerCompany leads. Sets up the workspace and roles
  • AAdminCompany leads. Adjusts roles and settings
  • MManagerTeam leads
  • OOperationsPeople who raise and follow their own requests
  • AAgentPeople who handle tickets
  • VViewerRead only

Members are unlimited and free. Typical use shown, not a permissions list.

Six roles for six kinds of work

Owner, Admin, Manager, Operations, Agent and Viewer let you give people the access their job needs. Some tools are limited to owners, admins and managers.

  • AI Analyst: owners, admins, managers
  • CSV export: owners, admins, managers
  • Kora AI drafts: roles chosen by owners and admins
Team and rolesExample workspace
  • OOwnerCompany leads. Sets up the workspace and roles
  • AAdminCompany leads. Adjusts roles and settings
  • MManagerTeam leads
  • OOperationsPeople who raise and follow their own requests
  • AAgentPeople who handle tickets
  • VViewerRead only

Members are unlimited and free. Typical use shown, not a permissions list.

Three ways to pick up work

Claim-based work lets agents take tickets from a shared queue. Assignment-based work lets a lead assign each ticket. Auto-claim has no claim or assignment step: whoever resolves a ticket is assigned to it.

  • Claim-based: shared queue
  • Assignment-based: a lead decides
  • Auto-claim: good for small teams
Queues by categoryExample workspace
  • Unclaimed6 open
  • Claimed4 open
  • Assigned9 open
  • Resolved3 open

Claim-basedAssignment-basedAuto-claim

How it works

  1. 1Invite your team

    Add teammates to the workspace. There is no seat count to watch.

  2. 2Give each person a role

    Choose from six roles so access matches responsibility.

  3. 3Pick a workflow

    Claim-based, assignment-based or auto-claim, chosen when you set up the workspace.

  4. 4Grow without re-budgeting

    Add people when the work needs them. The price stays tied to tickets.

$0.10
per ticket created
Unlimited
members, free
6
roles
1,100
free credits to start

In detail

What is limited by role today

Everything else follows the role you give each person.

CapabilityWho can use it
AI AnalystOwners, admins and managers
CSV exportOwners, admins and managers
Kora AI reply draftingRoles chosen by owners and admins
Reading tickets without changing themViewer role
Everything elseSet by role

What it costs

$30 a month

The same $30 whether it is 10 people or 100.

Calculation, not a customer

CostCalculation, not a customer
10 members
$0
100 members
$0
300 tickets created in a month
300 x $0.10 = $30
Total
$30 a month

For comparison: Freshdesk Growth, 10 agents is $190 a month (freshdesk.com/pricing, annual billing, checked 27 Oct 2026).

Suggested starting setup

A suggestion, adjust to your work

Categories

QuestionBug reportAccess requestPayment query

Roles

  • Owner and Admin: company leads
  • Manager: team leads
  • Operations: people who raise and follow their own requests
  • Agent: people who handle tickets
  • Viewer: read only

SLA targets

PriorityFirst responseResolution
Critical1 hour1 day
High4 hours2 days
Medium1 day5 days
Low2 days10 days

Give people the lowest role that lets them do their job.

What Kora does not do yet

  • Email-to-ticket: planned
  • Native Slack integration: planned
  • Live chat: planned
  • CSAT surveys: planned

Common questions

Is there a limit on team members?

No. Members are unlimited and free.

What are the six roles?

Owner, Admin, Manager, Operations, Agent and Viewer.

What is the difference between claim-based and assignment-based?

In claim-based work, agents pick up tickets from a shared queue. In assignment-based work, someone assigns each ticket to a person.

What is auto-claim?

There is no claim or assignment step. Whoever resolves an unassigned ticket is assigned to it automatically.

Do viewers cost extra?

No. Nobody costs extra, whatever their role.

Who can use the AI Analyst?

Owners, admins and managers.

How do team members sign in?

With Google or an emailed link. There is no password.

Related

Every team in one workspaceOne workspace for the companyRead more TicketingTickets, statuses, prioritiesRead more Why seats add upThe pricing argumentRead more

Invite everyone, pay for tickets

1,100 free credits. No card.

Start free See pricing
  • No credit card
  • Unlimited members
  • No contract
New ticketExample workspace
Describe the issue in your own words…
MediumOtherCreate ticket

$0.10 per ticket created. 1,100 free credits to start.