Kora AI
Paste the mess. Get a ticket.
Copy a customer message, a chat thread or a rough note into Kora. It writes the title and description and suggests the category. You set the priority.
Pasted message
“Hi, I was charged twice for last month’s invoice and I need one refunded please. Thanks, Sam”
Structured ticket
- Title
- Double charge on last invoice
- Category
- Billing question
- Priority
- Medium
You review the ticket before it is created.
From a wall of text to a clean ticket
Kora writes a short title and a clean description, then suggests the category from your own category list. You choose the priority and review every field before creating the ticket.
- Title and description written for you
- Category from your managed list
- You set the priority
Pasted message
“Hi, I was charged twice for last month’s invoice and I need one refunded please. Thanks, Sam”
Structured ticket
- Title
- Double charge on last invoice
- Category
- Billing question
- Priority
- Medium
You review the ticket before it is created.
Works from anything you can copy
Paste from a chat, a document or a note. Kora does not read your inbox: you choose what goes in, which keeps you in control.
- No integration needed
- Free: no credits charged for structuring
- You review before it is created
Cannot sign in on a new laptop
Signed in fine on my old machine. The new laptop shows an error after I enter my email.
- EEmily Claimed this ticket and asked for a screenshot.
- MMike Added an internal note: check the access group.
Activity log: status changed, owner set, comment added.
Faster hand-offs
The person who picks the ticket up sees a structured request, not a forwarded conversation, so work starts sooner.
- Consistent titles
- Consistent categories
- Priority set by you
- #14Cannot sign in on a new laptopOpenEmily
- #13Invoice total does not match the orderIn ProgressMike
- #12Export button missing on the report pageAssignedSarah
- #11Request: add a due date to tasksResolvedJohn
How it works
1Paste the message
Copy the raw text into the new ticket box.
2Kora structures it
It writes the title and description and suggests the category.
3Review and edit
Adjust any field you disagree with.
4Create the ticket
Create it for 1 credit ($0.10). Your workflow takes over.
- $0.10
- per ticket created
- Unlimited
- members, free
- 6
- roles
- 1,100
- free credits to start
In detail
Structuring compared with drafting
Two different Kora AI jobs.
| AI ticket structuring | Kora AI reply drafting | |
|---|---|---|
| What it does | Turns a message into a ticket | Suggests an answer to a ticket |
| When | Before the ticket exists | On an existing ticket |
| Cost | Free | 1 credit per draft |
| You review | Yes | Yes, you edit and send |
What it costs
$20 a month
Structuring has no charge of its own.
Calculation, not a customer
- 200 messages structured
- Free
- 200 tickets created
- 200 x $0.10 = $20
- Total
- $20 a month
For comparison: Freshdesk Growth, 10 agents is $190 a month (freshdesk.com/pricing, annual billing, checked 27 Oct 2026).
Suggested starting setup
A suggestion, adjust to your work
Categories
Roles
- Anyone who can create tickets can use it
SLA targets
| Priority | First response | Resolution |
|---|---|---|
| Critical | 1 hour | 1 day |
| High | 4 hours | 2 days |
| Medium | 1 day | 5 days |
| Low | 2 days | 10 days |
A clear category list gives better suggestions.
What Kora does not do yet
- Kora does not read your email inbox. Email-to-ticket is planned
- It suggests, you decide: nothing is created until you confirm
Common questions
Does AI ticket structuring cost anything?
No, structuring is free. The ticket costs 1 credit ($0.10) when created.
What do I paste?
Any text: an email you copied, a chat thread or a rough note.
Can I edit the result?
Yes. You review and edit every field before creating the ticket.
Does Kora read my email inbox?
No. Email-to-ticket is planned but not available. Today you paste the message or use the portal, forms widget or API.
Can I define my own categories?
Yes. Kora uses your managed category list.
How is this different from Kora AI reply drafting?
Structuring creates the ticket from a message. Reply drafting suggests an answer to an existing ticket, for 1 credit per draft.
Try it on a real message
1,100 free credits. No card.
- No credit card
- Unlimited members
- No contract
$0.10 per ticket created. 1,100 free credits to start.