How do I invite my team?

Open Team from the dashboard sidebar and click Invite. Enter the teammate's email, pick a role, and they receive an invite email. Seats are free — invite your whole team, including people who only need to read.

Roles at a glance

• Owner — full control, billing, danger-zone actions.

• Admin — everything except workspace deletion; manages settings and API keys.

• Manager — works tickets, runs automations, publishes helpdesk articles.

• Operations — handles tickets and sees their own uploads.

• Agent — handles tickets assigned to them.

• Viewer — read-only access for stakeholders.

Roles can be changed or revoked any time. Invites can be resent from the same screen.