How does pay-as-you-go pricing work?

Kora charges credits only when something is created: 1 credit per ticket created (any channel) and 1 credit per AI Analyst answer. Everything else — members, comments, SLA policies, automation rules, categories, the helpdesk itself — is free. Top up from $5; credits last 10 years.

What costs credits

• Ticket created — 1 credit (dashboard, public API, widget; resolving or closing is free).

• AI Analyst answer — 1 credit, charged only on successful answers.

• Public API usage — 1 credit per 400 responses.

• File storage — 2 credits per 2 GB per month, prorated in full blocks.

• Helpdesk article — 1 credit per published article, once. Edits are free forever.

What never costs credits

Members and seats (invite everyone), comments and reactions, AI ticket structuring (unlimited), SLA policies and breach alerts, automation rules, the entire helpdesk reading experience, webhooks, CSV export, and embedded sessions.