How do I create my first ticket?
Updated Oct 5, 2026
Open Tickets and click New Ticket. Paste the customer's raw message into the description and Kora's AI structures it in one click — proposing a clean title, category, and priority. Adjust anything, attach files, and submit. Creating a ticket costs 1 credit; everything after that (comments, status changes, resolution) is free.
Ways tickets enter Kora
Dashboard — the New Ticket modal with AI structuring.
Public API — POST /public/v1/tickets from your product, forms, or scripts.
Widget — the embeddable support form (popup, sidebox, inline, or full page).
Embedded sessions — scoped dashboard access for partners.
After creation
Every ticket gets an auto-incremented number, a status (Open → In Progress → Resolved → Closed, workflow-dependent), and a full activity trail. Claim it, assign it, or let your SLA policy start the clock.