How do credits work?
Updated Oct 6, 2026
Credits are pre-paid and only spend on creation: 1 per ticket created, 1 per AI Analyst answer, 1 per published helpdesk article (once), 1 per 400 public API responses, and 2 per 2 GB of stored files per month. Commenting, resolving, assigning, automation, SLA, team members, and reading anything are free. The wallet can overdraft to −10 so a customer ticket never bounces while you're topping up.
Lifecycle
Signup: 1,100 free credits (1,000 expire in 30 days, 100 last 10 years) — claim both from the dashboard popups.
Top-ups: from $5, credits last 10 years, first recharge gets +30% bonus.
Spending order: earliest-expiring grant first, automatically.
Was this helpful?
Share