How do I bulk-update tickets?

Select several tickets in the tickets list and use the bulk bar to change status, assign or unassign, or move them to another category in one action. Every ticket's activity log records the bulk change, and automation rules run per ticket — a bulk status change fires status-changed rules for each ticket individually. The public API offers the same operation at POST /public/v1/tickets/bulk.

Typical uses

• Closing out a batch after a fix ships ("resolved in v2.1").

• Reassigning a queue when someone goes on vacation.

• Re-filing mis-filed tickets after renaming a category.