What is AI ticket structuring?

AI structuring is the "clean this up" button for ticket intake. Paste a customer's raw email, chat log, or rambling description, click structure, and the AI proposes a concise title, the right category from your managed list, and a sensible priority — which you can always adjust before saving. It runs on every ticket-creation path (dashboard, public API, integrations) and it's completely free with no daily caps.

Behavior details

• Categories: it picks from your existing list; with AI category creation on, it can coin and save a new one when nothing fits.

• Automation: the "re-run AI structuring" action lets rules re-file tickets after edits.

• Cost: zero credits — structuring is free, only ticket creation itself costs 1.