What does the AI Analyst do?

The AI Analyst turns plain-English questions into answers about your own ticket data: volume trends, category breakdowns, priority mixes, resolution performance, busiest reporters. It shows its work — the generated query and result table are visible — and answers cost 1 credit each, charged only when an answer is successfully produced. Follow-up questions keep the conversation context.

Try asking

• "How many tickets did we get per week this month?"

• "Which categories have the most open tickets?"

• "Who reports the most Critical tickets?"

The Analyst is read-only — it can answer questions about tickets, never create or change them.